We are classified as Key Healthcare workers and are able to remain open at all times during this pandemic in adherence with safety guidelines.
To be able to offer face-to-face appointments, as opposed to virtual appointments, we must make a clinical assessment and judgement about your suitability, and you must be able to give your informed consent.
This will include why you want to have a face to face treatment, alongside any health issues you or your family have, as well as your potential exposure to COVID-19. We, and you, need to understand the risks of having a face-to-face treatment. Such as:
- Do the risks of having a face-to-face treatment outweigh the risks to your health by not having this?
- What might those risks be?
- What concerns do you have?
- What have you already done to help yourself?
- Is there advice that we can give that you can try before having a face-to-face appointment?
- What are we doing at the clinic to minimise risk?
- What are we asking of you to minimise risk when visiting the clinic?
This is a clinical judgement which will be discussed with you by an osteopath.
We believe the best way to do this is to have a one-off phone consultation with an osteopath which we are calling a pre-screening and triage. This enables us to understand all your needs, which include your family’s needs, and for you to fully understand the risks. This enables you to make an informed choice.
As you can appreciate this takes time, usually between 15-25 minutes. For transparency, we are charging £15 for this appointment. We are then booking patients’ appointments, returning and new, for up to 45 minutes. We are keeping this at our 30-minute fee of £50 for osteopaths. So whilst it may seem expensive at £65 for an initial appointment at the clinic since March, the reality is that you will be having up to 60 minutes of a practitioners time.
Your safety and the safety of our practitioners are at the forefront of all that we do. Many patients, especially those who have been shielding or fall into a vulnerable category, are reassured by the in-depth measures that we are taking during this time.
Please be reassured that as soon as having face-to-face appointments is not deemed to require a clinical decision we will review our processes.
To read more about our procedures during the pandemic, please read: